Rivet your Audience by Writing from the Inside Out

Ever had one of those moments when your "gut" told you to act in a certain way that just couldn't be explained in words? Part of the reason for this is biological – the part of the brain that is responsible for decision-making and emotion (the limbic cortex) is separate from the part of the brain responsible for language (the neocortex).

In his thought-provoking (and IMHO brilliant) presentation, Simon Sinek argues that inspired organizations (Apple), leaders (Martin Luther King) and innovators (the Wright brothers) all think, act and communicate differently from the rest of us. Their "inside out" approach enables them to focus on the "why" rather than the "what." Their rare ability to clearly communicate a deep commitment to a belief or a cause enables them to inspire and attract like-minded believers. In Sinek's words, "people don't buy what you do, they buy why you do it." By doing business with people who believe what you believe, you will be able to inspire customers and engender loyalty (back to the limbic brain).

This simple argument has major ramifications for marketing, in general, and copywriting in particular. We've always known the importance of understanding and addressing the needs/problems of our target audience. But what if we turned this inside out as well? What if we focused our message on why we do what we do? What if we spent less time writing about the wonderful features and benefits of a given product (which may or may not trigger a positive vibe with the average customer), and instead focused on explaining why we went to the trouble of creating this new product in the first place.

An inside-out strategy would focus the messaging on the company's underlying philosophy or purpose (e.g., "we believe in simplifying your world"). It's why you do what you do that makes you different (or better) from your competitors – the product itself is much harder to differentiate. The message here should be inspiring and crafted to drive emotion. Once you have established a common emotional ground with your target audience, then it's time to delve into the "how" and "what". These details will be used to show how your product or service helps your customers to achieve the stated purpose.

Writing from the inside-out is far from being a trivial task. It forces us to think about and formulate answers to questions that we may have avoided in the past. But it also gives us the opportunity to truly connect with our customers.

Is it worth the effort? Feel free to share your thoughts on the subject.

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When Zionism and Marketing Writing Meet

A recent writing project got me reminiscing about the summer of 1983 in Arad. I had come from Washington, DC to take part in the WUJS Program, which promised six months of Hebrew ulpan in a development town in the Negev, followed by six months of work/volunteering in one's "profession." Little did I know then, as a young man just one year out of college, where I would be and what I would be doing in 25 years. Granted, I had a serious interest in Israel, which developed over the course of my junior year abroad at Hebrew University, pro-Israel campus activism and then a year working at AIPAC in Washington, DC. I knew aliya was an option - maybe more of a dream than a goal - but it depended on so many other things falling into place that it was too hard to really know.

Fast forward to 2009. I'm sitting at my computer in my home office in Herzliya. My wife, Iris, is cooking lunch for my three children who will be home from school any minute. The smells wafting from the kitchen make it difficult to concentrate but I reluctantly plod ahead. After working for 15 years at a number of Israel's leading technology companies as a marketing writer, I decided a year and a half ago it was time to start my own freelance writing business. Through a combination of networking, leads from my modest home-grown website and some old-fashioned elbow grease, I have built up enough business to make an honest living on my own. One of the best parts of freelance writing - other than Iris' lunches - is the chance to meet fascinating people and work on exciting projects that I never would have been exposed to as an in-house writer for a high tech company.

Recently, I received a call from a business acquaintance who was building a website and asked whether I'd be interested in writing the content. The timing couldn’t have been tougher – I was in the middle of a couple of big projects – and I wasn't particularly enthusiastic in my response. However, as soon as he told me what his customer's organization does, my answer quickly became an emphatic "yes." The customer was Budokan Israel, a non-profit organization that has developed a unique program designed to bring young Jewish adults to Israel for five months to train in the martial arts, as well as learning Hebrew, Jewish history, touring and volunteering.

After my first meeting with the customer, I was hooked. The notion of reaching out to young people through their bodies and minds, and offering them a unique way of looking at themselves and Israel, was captivating to say the least. Inspired by this sudden infusion of Zionism into my daily work routine, creating the website content became much more than another writing gig – it turned into a personal and nostalgic journey. As I wrote, I felt myself drifting back to my time in Arad and feeling the thrill of experiencing Israel with new friends from around the world.

When Budokan's participants return to London, Philadelphia or Melbourne after five months, they will undoubtedly go back as stronger people and have a deeper connection to Israel and their home communities. And who knows – maybe one or two will decide one day to make Israel their home – and even write about it.

Do you have a personal writing experience you'd like to share? Comments and guest posts are welcome.

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